4/26/2004
National Archives and Records Administration
19
Change Management
and ERA
•Change Management will…
•Enable ERA to successfully achieve its goals
•Create awareness among ERA stakeholders
•Facilitate alignment between processes, people and technology
•Allow the assimilation of stakeholders to the changes ERA brings
•The Change Management effort within ERA seeks to enable NARA to successfully adapt and take advantage of the services that the ERA system will provide to NARA staff and external users.  Our first step in this effort was the development of an Organizational Change Management Plan.  We wrote the plan to outline some of the initial steps for identifying the actions required to prepare NARA staff, customers, oversight groups and the public for the cultural, organizational, process and technology changes that will occur while NARA implements the ERA system.

•With the plan in the place, the communications and change management staff developed an interview/ questionnaire to begin an exchange of ideas among various stakeholders within NARA.   Our goal was to learn how well the staff felt that they were informed about the ERA program and to see if they thought NARA staff was ready to accept the changes that this system will introduce.

•Once the interviews are completed, we will issue a report on our findings and develop a plan to address the issues uncovered in these stakeholder interviews.  These interviews are just the beginning of our dialogue with NARA staff about the ERA program.


•Legacy transition plan in process to migrate functionality of existing applications within ERA.