While e-Reference clearly worked well for our users, we knew that they expected new functionality, including searching across multiple databases at the same time, article level searching and reference linking.  Users had been trying to execute article level searches from the front page of e-Reference for years, not understanding that their searches were too specific.  While more experienced users realized they needed to locate and connect to the relevant database in order to retrieve abstracts and articles, less experienced users often ended initial searches in frustration, yielding no hits.
	We also had technological and administrative reasons to change systems:  IT support for the e-Reference Collection moved to the Library Systems Office and a new server.
	Timing and opportunity were also key to the decision to change systems.  The Cornell Library ENCompass project team was part of a development partnership with others around the country who worked with Endeavor to develop the ENCompass and later LinkFinder Plus products, which were designed to merge traditional and digital library environments.
	The initial prototype and first release of ENCompass supported only nonproprietary resources.  However, by March 2002, Endeavor released version 2.0 of ENCompass, which was supposed to support proprietary (licensed) networked resources.
	This release of ENCompass prompted us to move ahead with our plans to migrate the e-Reference Collection from its current platform to ENCompass.